Bad bad service

<p>Have to hold on for 3/4 of an hour before they answer the phone at their customer call centre. With the message "we are experiencing high call volumes at this time". Every time I phone.... Eventually I hang up. Time is money. Time is valuable - customers do not have the time nor the patience to wait and wait and wait for phone to be answered. They obviously dont have enough staff to cope with the volume of calls. I sent them an email to complain. Got automatic response....that they would reply within 24hours - that was 3 days ago...with no reply. Phoned them today because I cannot access their online website. Was told it was not their problem - must be a problem with my tablet. Told them I can access every other site on the internet but not theirs - so how can it be my problem....?? Attitude was oh well you must sort it out we dont know whats going on!! Asked for statement to be emailed to me. Was told it had been done....still waiting for it 6 hours later. With such bad admin service I wonder if they know what they are doing with my investment? Makes me very concerned and am considering finding somewhere else to invest.</p>