1 reviews | Active since Dec 2012
Awful service all round
<p>I've been waiting on closing an account for a trust since the 17th of May. My mother passed away and the trust has vested resulting to all accounts closing. This is what I explained to Mpho.</p> <p> </p> <p>Since then I had little or no response from Mpho.I have been recently contacted by a Mandy who said that in order to close the account I need to change the account... I feel this is unnessacary - I gave you all the relevant documents to close it. </p> <p> </p> <p>When I have tried to phone and speak to them the call centre agent who refuses to put me thru to them and also refused to put me thru to a manager. I resulted in phoning your office in JHB and spoke to Patience last week Wednesday, she has called me back on Thursday but I want this matter resolved.</p> <p> </p> <p>I am disappointed in your service and lack of understanding in this matter. Is there someone who can SORT this OUT??? My next step is to visit your branch in CAPE TOWN...</p>
Hello Shotframe,
We do understand that the closing your late mother's Trust investment has been a trying experience. Please allow us to look into the matter and see whether we have followed the required legal process to assist you in closing the Trust account in the most efficient manner possible. Our Asief Suleman has already called you this evening and we will update you again tomorrow.
STANLIB does appreciate your bringing this issue to our attention and we will assist in resolving it as efficiently as possible.
Kind regards,
Barbara Egan for the STANLIB team
Best regards,
Hello Shotframe,
We do understand that the closing your late mother's Trust investment has been a trying experience. Please allow us to look into the matter and see whether we have followed the required legal process to assist you in closing the Trust account in the most efficient manner possible. Our Asief Suleman has already called you this evening and we will update you again tomorrow.
STANLIB does appreciate your bringing this issue to our attention and we will assist in resolving it as efficiently as possible.
Kind regards,
Barbara Egan for the STANLIB team
Best regards,
Hi Barbara
Thank you for your reply. I received a phone call from Aseef last night and he has promised me this matter will be sorted out. The account is 841185 and is in the name of DIE THIART FAMILIE TRUST. All the relevant documents have been given and I was just phoned again by someone on behalf of Patience (who is sick today) that said I should now fill in an application form. EVERY TIME the goal posts shift. I am to wits end. I am seriously annoyed that with the current documentation you cannot make a judement call and just close the account...
Hi Barbara
Thank you for your reply. I received a phone call from Aseef last night and he has promised me this matter will be sorted out. The account is 841185 and is in the name of DIE THIART FAMILIE TRUST. All the relevant documents have been given and I was just phoned again by someone on behalf of Patience (who is sick today) that said I should now fill in an application form. EVERY TIME the goal posts shift. I am to wits end. I am seriously annoyed that with the current documentation you cannot make a judement call and just close the account...
Hi Shotframe,
STANLIB is a trusted investment company and this trust is earned by our maintaining high standards of governance to ensure that we protect our investors' interests at all times.
There are strict legal requirements when transferring investments. You have to understand that all transactions are reported to SARS. UT transactions will attract withholdings tax and either a CGT event or Estate Duty tax. This is why we need to ensure that all investor information is properly assimilated and placed on record. Trusts are also covered by particular legislative requirements. Our auditors and the FSB are entitled to examine our records at any time.
We thank you for your cooperation and understanding of this matter.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hi Shotframe,
STANLIB is a trusted investment company and this trust is earned by our maintaining high standards of governance to ensure that we protect our investors' interests at all times.
There are strict legal requirements when transferring investments. You have to understand that all transactions are reported to SARS. UT transactions will attract withholdings tax and either a CGT event or Estate Duty tax. This is why we need to ensure that all investor information is properly assimilated and placed on record. Trusts are also covered by particular legislative requirements. Our auditors and the FSB are entitled to examine our records at any time.
We thank you for your cooperation and understanding of this matter.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hi Barbara
I respect the fact that there are certain things in place but I do however feel there has been little/no feedback during this entire process. Emails did not get answered in a timely fashion and also I had no idea of what else was needed untill I asked the questions.
I feel the client should be updated and when information is needed your should inform the client.
I've in total since speaking to Asif also had 3 other parties tending to this matter. Its confusing for the client and you have to tell the whole story again. Its just plain frustrating.
Hi Barbara
I respect the fact that there are certain things in place but I do however feel there has been little/no feedback during this entire process. Emails did not get answered in a timely fashion and also I had no idea of what else was needed untill I asked the questions.
I feel the client should be updated and when information is needed your should inform the client.
I've in total since speaking to Asif also had 3 other parties tending to this matter. Its confusing for the client and you have to tell the whole story again. Its just plain frustrating.