Awful customer service

This has been an incredibly frustrating experience. I've been attempting to withdraw my funds for a month now, and the lack of communication and responsiveness from Stanlib has been exasperating. I've sent numerous emails with no replies, and the few times they've called, they hang up as soon as I answer. When I call them back (waiting on hold for about 30 minutes every time), they claim they had tried to reach me, instruct me to resend my application form, and then the cycle of silence repeats. In contrast to my smooth past experiences with other financial institutions, this ordeal with Stanlib is truly bewildering. It seems they are entirely unconcerned. Given my repeated efforts to withdraw my funds, I am beginning to lose hope that I will ever see my money returned.