Application process is a complete joke

Item: STANLIB
Rating: 1
Author: Nelio S

<p>It's been a week since I have transferred funds to your account. I have emailed all of my paperwork (Application form, ID doc, proof of address and proof of EFT) 3 times now (yes, 3 times) and I keep getting a "client rejection email" stating FICA and ID documnts are outstanding. I'm not sure what else do do here. Clearly your email system is flawed. I have nvestments with Old mutual and Allan Gray and I have never had 1 single issue like this with them. This complaint is my last resort before requesting a refund. Please get this application sorted</p>

Helpful (0)

Replies (3)

STANLIB's replyOfficial

07 Oct 2016, 16:10

Hello Neo13

Thank you for your patience and letting us know about your concerns

Per our e-mail communications we now understand why the rejections were happening. All FICA documents need to be certified to meet the legislative requirement. Please accept our apologies for the explanation on the rejection notification not being clear. We will improve this going forwards.

We look forward to helping you build your future wealth.

Kind regards

Barbara Egan, on behalf of the STANLIB team

Best regards,

STANLIB's reply07 Oct 2016, 16:10

Official

Hello Neo13

Thank you for your patience and letting us know about your concerns

We look forward to helping you build your future wealth.

Kind regards

Barbara Egan, on behalf of the STANLIB team

Best regards,

Nelio S's updateReviewer Update

11 Oct 2016, 10:32

Thanks for sorting out the application Barbara - great service

Nelio S's update11 Oct 2016, 10:32

Reviewer Update

Thanks for sorting out the application Barbara - great service

STANLIB's replyOfficial

11 Oct 2016, 12:15

Thanks for this - really nice when we can get a happy response!

Best regards,

STANLIB's reply11 Oct 2016, 12:15

Official

Thanks for this - really nice when we can get a happy response!

Best regards,

Application process is a complete joke

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