Absolutely poor service

I am the Executor of my mother’s late estate and till today, we await payment of her investment into her late estate account. I have been calling STANLIB almost every single day for the past two weeks and more, but I am continuously receiving mixed feedback from its employees. Lately, the excuse has been that the late estate account is not active but it is indeed active and Standard Bank has confirmed that with STANLIB twice. The processing department has been ‘processing’ the funds and the staff have been ‘escalating’ and ‘prioritising’ the matter but I believe this is all a lie. How can this processing and escalation take so long if it were true. I have read the many complaints about STANLIB online and I am happy to add to them and warn others not to invest in such an institution. I have been calling and will continue to call and make a noise about this absolutely unnecessary delay in making the payment. I am tired of repeating the same thing every day that this payment is matter of urgency and that my family is in need of this money, and I have now decided to publish the matter on all platforms. Today, I was told that I sent the company a blank email, which is absolutely hogwash because I did send a detailed email to the company. I will not rest until this matter is resolved with the urgency that it deserves. STANLIB has seemingly got a doctorate degree in giving the people a runaround for their/ their family’s money, but I will not be the one to call them doctor; STANLIB is in my mind unqualified. I have written numerous emails saying that I look forward to your response but I now don’t because given STANLIB’s track record they will take weeks, months and even years to respond, and most importantly, PAY THE MONEY. I wish I could awake my mom from her grave and tell her what a BIG MISTAKE she made by investing in STANLIB. This company has epitomised PURPOSEFUL DELAYS in paying out what is not theirs.