ABSOLUTELY DISGUSTING SERVICE BY STANLIB

The turnaround time of the transaction was 2 - 3 days. Today is 11 days with no progress. Nothing has happened. Only ongoing excuses.

Upon calling for approximately the 7th time yesterday, I was simply told your request made 11 days ago has been declined, due to a ‘system error’.

I have never, ever dealt with so many *********** staff on the phone. This was the second call for the day, yesterday. During the first call, the lady simply stopped talking to us, put us on hold, refused to give us her name, as I asked to escalate this matter, until either we put the phone down or I completed the survey, which I did.

Out of 10, with 0 being the worst rating. For the 3 survey questions, I assigned 0, 0 and 0.