48 Hours Turned to 168 Hours

On the 9th of July 2015 I app**** a notice to withdraw money from my Investment account for only R5000. I filled all the neccesary documents that were needed from my side in the branch and they told me how this was going to take only 48 hours to be processed. <br> <br> I have been waiting for more than 7 days no response whatsoever from Stanlib. I tried calling the call centre of which i waited for half an hour on the phone without reaching any of the consultants. I called them later again of which a consultant told me of how they havent received any documents from me and how i should go back myself to apply for a withdrawal. <br> <br> Its so nerve wrecking to know that such a reliable bank like Stanlib could delay me and also give no response whatsoever. I cant be going around the branch filling out forms every now and then. I only wanted to access the funds because i have serious crisis of which needed the funds that i app**** for. <br> <br> Should i just request all my funds be given to me so i can invest with a reliable bank which will take me serious and not treat me like a fool. I am very angry at the service of Standard bank as a whole. I cannot stand this.