1 reviews | Active since Jul 2011
3 YEARS TO CHANGE DETAILS
One star because you can't give zero.
I was divorced at the end of 2022 and I requested a change of surname in 2023, filled out the relevant forms, with my financial adviser, and sent all the related documentation. It is now 2026 and STILL my details haven't been updated. I asked for this to be done again, they said they can't do it without the form, where's the form I sent before? I then sent them the form with the investment numbers and the changes that needed to be made (title, surname, number, address). I received a response yesterday after having to follow up with them, yet again, saying my address had been changed. No feedback on anything else. Today I get my statements and only the address has been changed on ONE investment. Everything else is still the same. I cannot believe I've been asking for this for almost 3 years and you still haven't got it right.
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB Unit Trust investments has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible. Kind regards, STANLIB Asset Management Resolutions
Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB Unit Trust investments has been frustrating.
Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible. Kind regards, STANLIB Asset Management Resolutions
These changes were requested 3 years ago through my financial advisor and we both followed up at various time regarding this and not once did they say I needed to submit additional documentation. In fact some policies changed some of the details but others did not. How does that work?
These changes were requested 3 years ago through my financial advisor and we both followed up at various time regarding this and not once did they say I needed to submit additional documentation. In fact some policies changed some of the details but others did not. How does that work?