DS
Dandy S
1 reviews | Active since Mar 2009
12 Jan 2016, 08:39
3+months later and still not updated
I refer to my emails 29 Sept 2015, and again on 10 January 2016. I filled in copious forms to change an email address and sent them off - they have now been sent 3 times to your company. 8 pages to change an email address!!! For crying in a bucket! Three emails later and it is still not done. What does a customer have to do to get someone at Stanlib to do their work?? !!! Shocking shocking service. Update this as a matter of priority now - please!!!
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STANLIB's replyOfficial
12 Jan 2016, 17:25Hello please,
Thank you for bringing this issue to our immediate attention. We do apologise to you for not communicating with you on your first submission and not letting you know that we were experiencing a problem in opening the attachments on submitting the request to us again.
Although the form we have in place for personal detail changes covers all eventualities, we take note that it does seem long-winded when there is a single or limited change of records required by the investor. We will be revisiting this and most certainly determine whether we can minimise it or allow for chosen components to be completed and submitted with a signature verification. The process may take a little time to feed back as we have to ensure that we always protect our investors and give them full understanding of the terms and conditions of any documents they need to complete.
Lerato from our office has confirmed with you that the change to your e-mail address has been resolved.
Warm regards
Barbara Egan, on behalf of the STANLIB team
Thank you for bringing this issue to our immediate attention. We do apologise to you for not communicating with you on your first submission and not letting you know that we were experiencing a problem in opening the attachments on submitting the request to us again.
Although the form we have in place for personal detail changes covers all eventualities, we take note that it does seem long-winded when there is a single or limited change of records required by the investor. We will be revisiting this and most certainly determine whether we can minimise it or allow for chosen components to be completed and submitted with a signature verification. The process may take a little time to feed back as we have to ensure that we always protect our investors and give them full understanding of the terms and conditions of any documents they need to complete.
Lerato from our office has confirmed with you that the change to your e-mail address has been resolved.
Warm regards
Barbara Egan, on behalf of the STANLIB team
STANLIB's reply12 Jan 2016, 17:25
Official
Hello please,
Thank you for bringing this issue to our immediate attention. We do apologise to you for not communicating with you on your first submission and not letting you know that we were experiencing a problem in opening the attachments on submitting the request to us again.
Although the form we have in place for personal detail changes covers all eventualities, we take note that it does seem long-winded when there is a single or limited change of records required by the investor. We will be revisiting this and most certainly determine whether we can minimise it or allow for chosen components to be completed and submitted with a signature verification. The process may take a little time to feed back as we have to ensure that we always protect our investors and give them full understanding of the terms and conditions of any documents they need to complete.
Lerato from our office has confirmed with you that the change to your e-mail address has been resolved.
Warm regards
Barbara Egan, on behalf of the STANLIB team
Thank you for bringing this issue to our immediate attention. We do apologise to you for not communicating with you on your first submission and not letting you know that we were experiencing a problem in opening the attachments on submitting the request to us again.
Although the form we have in place for personal detail changes covers all eventualities, we take note that it does seem long-winded when there is a single or limited change of records required by the investor. We will be revisiting this and most certainly determine whether we can minimise it or allow for chosen components to be completed and submitted with a signature verification. The process may take a little time to feed back as we have to ensure that we always protect our investors and give them full understanding of the terms and conditions of any documents they need to complete.
Lerato from our office has confirmed with you that the change to your e-mail address has been resolved.
Warm regards
Barbara Egan, on behalf of the STANLIB team