1 reviews | Active since May 2012
1 week and still no repurchase
<p>i have done and requested a repurchase and a week later its still not done.</p> <p>called in 3 times in 1 day, 2 calls got cut while i was holding on</p> <p>no call back, no customer service</p> <p>very dissapointed and disgusted</p>
Direct response was e-mailed to Jaunita on 19 April - it should be noted that the complainant did not agree and has pointed out that she considers the repurchase to be from 11 April and not 13 April as indicated by STANLIB. We have noted her concerns about communications to our Contact Centre and will take every opportunity to continue improving our service delivery.
The STANLIB team
Best regards,
Direct response was e-mailed to Jaunita on 19 April - it should be noted that the complainant did not agree and has pointed out that she considers the repurchase to be from 11 April and not 13 April as indicated by STANLIB. We have noted her concerns about communications to our Contact Centre and will take every opportunity to continue improving our service delivery.
The STANLIB team
Best regards,