RR
Rune R
1 reviews | Active since Jul 2022
02 Jul 2022, 09:00
ZOLA MASIA HAS A COMPLEX
Got car finance through Standard Bank, they didn’t debit my account on the 25th, I’ve been trying to contact them since the 25th, eventually got through to someone on the 28th who gave me the details to do a eft payment, Made a immediate payment from my FNB account. This morning (2 July) i received a sms from them stating that my account was not paid, phoned them again, first 2 calls were so bad it had to be dropped, my 3rd call… jirrr my 3rd call is the reason for this entry, MISS ZOLA MASIA, what a pathetic human she is, shem… giving me “Warnings” as if she’s the school president, not assisting me but rather advise me to go in branch because clearly she has better things to do than to work, and this all because my girlfriend is talking in the back, jirrrr nah STANDARD BANK… get your act together, SORT OUT MY ACCOUNT!! This is my first vehicle finance and you are giving me a bad taste. No one can phone you. What shi*t is this anyway.
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
02 Jul 2022, 09:15Good day Rune Rudolph
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Jul 2022, 09:15
Official
Good day Rune Rudolph
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
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Rune R's updateReviewer Update
02 Jul 2022, 09:26Yeah! Standard bank has been saying that since the day i got the car finance, in actual fact, the guy who assisted me guaranteed the debit order will go off. You are causing unnecessary stress. And I want this sorted ASAP. My proof of payment has been send to about 10 different Standard Bank email addresses yet you are still to *********** to allocate a payment and send me s debi check mandate. And please PHONE ME and stop with your sms or email, stop forcing me to go to a branch, this it my personal time and im not wasting it by going into a branch to sort our Standard Bank’s lack of assistance or just plainly doing their job
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Rune R's update02 Jul 2022, 09:26
Reviewer Update
Yeah! Standard bank has been saying that since the day i got the car finance, in actual fact, the guy who assisted me guaranteed the debit order will go off. You are causing unnecessary stress. And I want this sorted ASAP. My proof of payment has been send to about 10 different Standard Bank email addresses yet you are still to *********** to allocate a payment and send me s debi check mandate. And please PHONE ME and stop with your sms or email, stop forcing me to go to a branch, this it my personal time and im not wasting it by going into a branch to sort our Standard Bank’s lack of assistance or just plainly doing their job
Standard Bank's replyOfficial
02 Jul 2022, 09:33Hi Rune,
We have escalated this matter to our Vehicle Finance Management team.
We can assure you that once they have investigated your complaint feedback will be given to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have escalated this matter to our Vehicle Finance Management team.
We can assure you that once they have investigated your complaint feedback will be given to resolve this matter.
Regards,
Standard Bank Help Centre
***
Standard Bank's reply02 Jul 2022, 09:33
Official
Hi Rune,
We have escalated this matter to our Vehicle Finance Management team.
We can assure you that once they have investigated your complaint feedback will be given to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have escalated this matter to our Vehicle Finance Management team.
We can assure you that once they have investigated your complaint feedback will be given to resolve this matter.
Regards,
Standard Bank Help Centre
***
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Rune R's updateReviewer Update
02 Jul 2022, 11:13What is the timeframe for me to receive feedback.
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Rune R's update02 Jul 2022, 11:13
Reviewer Update
What is the timeframe for me to receive feedback.
Standard Bank's replyOfficial
02 Jul 2022, 11:46Hi Rune,
The VAF management team will assign the complaint to one of their consultants, we should have feedback regarding your complaint by end of business Monday 04 July 2022
Kindest regards, Standard Bank Hello Peter Team***
The VAF management team will assign the complaint to one of their consultants, we should have feedback regarding your complaint by end of business Monday 04 July 2022
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Jul 2022, 11:46
Official
Hi Rune,
The VAF management team will assign the complaint to one of their consultants, we should have feedback regarding your complaint by end of business Monday 04 July 2022
Kindest regards, Standard Bank Hello Peter Team***
The VAF management team will assign the complaint to one of their consultants, we should have feedback regarding your complaint by end of business Monday 04 July 2022
Kindest regards, Standard Bank Hello Peter Team***
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Rune R's updateReviewer Update
03 Jul 2022, 09:46Standardbank phoned me back, I answered and they never spoke for about a minute I ended the call
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Rune R's update03 Jul 2022, 09:46
Reviewer Update
Standardbank phoned me back, I answered and they never spoke for about a minute I ended the call
Standard Bank's replyOfficial
03 Jul 2022, 10:25Hello Rune
Thank you for alerting us of this, we will look into this and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us of this, we will look into this and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Jul 2022, 10:25
Official
Hello Rune
Thank you for alerting us of this, we will look into this and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us of this, we will look into this and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
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Rune R's updateReviewer Update
04 Jul 2022, 09:42This Hello Peter communication is the most feedback I’ve received from Standardbank since last week and Monday. It’s so distasteful…
No one followed up and I received another sms stating my account is in arrears… I phoned Standardbank again and ended up with a lady - I could not hear anything on the line and the call was dropped… I phoned AGAIN, a lady said I should email my bank info and proof of payment and standardbank agreement to vafdebitorders and vafpaymentppc … AGAIN I receved a email stating that my email will be rep**** to in 2 to 5 working days… This is absolutely the worst service I have ever received in my life. This will be the second week in a row I’m struggling to get a problem fixed with STANDARDBANK. I WISH I NEVER SIGNED CONTRACT WITH THIS BANK !!!! I WOULD RATHER PAY A PERSONAL LOAN WITH MY OWN BANK THAT ACTUALLY GIVES A **** THAT WITH STANDARDBANK
No one followed up and I received another sms stating my account is in arrears… I phoned Standardbank again and ended up with a lady - I could not hear anything on the line and the call was dropped… I phoned AGAIN, a lady said I should email my bank info and proof of payment and standardbank agreement to vafdebitorders and vafpaymentppc … AGAIN I receved a email stating that my email will be rep**** to in 2 to 5 working days… This is absolutely the worst service I have ever received in my life. This will be the second week in a row I’m struggling to get a problem fixed with STANDARDBANK. I WISH I NEVER SIGNED CONTRACT WITH THIS BANK !!!! I WOULD RATHER PAY A PERSONAL LOAN WITH MY OWN BANK THAT ACTUALLY GIVES A **** THAT WITH STANDARDBANK
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Rune R's update04 Jul 2022, 09:42
Reviewer Update
This Hello Peter communication is the most feedback I’ve received from Standardbank since last week and Monday. It’s so distasteful…
No one followed up and I received another sms stating my account is in arrears… I phoned Standardbank again and ended up with a lady - I could not hear anything on the line and the call was dropped… I phoned AGAIN, a lady said I should email my bank info and proof of payment and standardbank agreement to vafdebitorders and vafpaymentppc … AGAIN I receved a email stating that my email will be rep**** to in 2 to 5 working days… This is absolutely the worst service I have ever received in my life. This will be the second week in a row I’m struggling to get a problem fixed with STANDARDBANK. I WISH I NEVER SIGNED CONTRACT WITH THIS BANK !!!! I WOULD RATHER PAY A PERSONAL LOAN WITH MY OWN BANK THAT ACTUALLY GIVES A **** THAT WITH STANDARDBANK
No one followed up and I received another sms stating my account is in arrears… I phoned Standardbank again and ended up with a lady - I could not hear anything on the line and the call was dropped… I phoned AGAIN, a lady said I should email my bank info and proof of payment and standardbank agreement to vafdebitorders and vafpaymentppc … AGAIN I receved a email stating that my email will be rep**** to in 2 to 5 working days… This is absolutely the worst service I have ever received in my life. This will be the second week in a row I’m struggling to get a problem fixed with STANDARDBANK. I WISH I NEVER SIGNED CONTRACT WITH THIS BANK !!!! I WOULD RATHER PAY A PERSONAL LOAN WITH MY OWN BANK THAT ACTUALLY GIVES A **** THAT WITH STANDARDBANK
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Rune R's updateReviewer Update
04 Jul 2022, 09:53Now I received a mail stating my email was sent to the wrong department and got a list of other email addresses I need to email again???? Seriously?????
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Rune R's update04 Jul 2022, 09:53
Reviewer Update
Now I received a mail stating my email was sent to the wrong department and got a list of other email addresses I need to email again???? Seriously?????
Standard Bank's replyOfficial
04 Jul 2022, 10:57Dear Rune Rudolph
We have confirmed with the VAF management team that your matter is currently being looked into.
Kindest regards, Standard Bank Hello Peter Team***
We have confirmed with the VAF management team that your matter is currently being looked into.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Jul 2022, 10:57
Official
Dear Rune Rudolph
We have confirmed with the VAF management team that your matter is currently being looked into.
Kindest regards, Standard Bank Hello Peter Team***
We have confirmed with the VAF management team that your matter is currently being looked into.
Kindest regards, Standard Bank Hello Peter Team***
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Rune R's updateReviewer Update
04 Jul 2022, 17:18You assured me I would get feedback today.
I PAID YOU ON THE 28th OF JUNE 2022!!!
Now you hand me over to mac ******s attorneys? For R3166.00???
Useless im reporting you to the ombudsman.
I PAID YOU ON THE 28th OF JUNE 2022!!!
Now you hand me over to mac ******s attorneys? For R3166.00???
Useless im reporting you to the ombudsman.
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Rune R's update04 Jul 2022, 17:18
Reviewer Update
You assured me I would get feedback today.
I PAID YOU ON THE 28th OF JUNE 2022!!!
Now you hand me over to mac ******s attorneys? For R3166.00???
Useless im reporting you to the ombudsman.
I PAID YOU ON THE 28th OF JUNE 2022!!!
Now you hand me over to mac ******s attorneys? For R3166.00???
Useless im reporting you to the ombudsman.
RR
Rune R's updateReviewer Update
04 Jul 2022, 17:48THIA IS THE WORST SERVICE I HAVE EVER RECEIVED IN MY LIEF!!!!!! I WILL NEVER REFFER SOMEONE TO STANDARDBANK EVER!!!
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Rune R's update04 Jul 2022, 17:48
Reviewer Update
THIA IS THE WORST SERVICE I HAVE EVER RECEIVED IN MY LIEF!!!!!! I WILL NEVER REFFER SOMEONE TO STANDARDBANK EVER!!!
Standard Bank's replyOfficial
04 Jul 2022, 18:19Evening Rune,
One of our consultants tried reaching out to you to advise on the delay. We have forwarded you an email.
We truly apologize that this has been such a frustrating experience. Our team will ensure that the matter is corrected.
Kindest regards, Standard Bank Hello Peter Team***
One of our consultants tried reaching out to you to advise on the delay. We have forwarded you an email.
We truly apologize that this has been such a frustrating experience. Our team will ensure that the matter is corrected.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Jul 2022, 18:19
Official
Evening Rune,
One of our consultants tried reaching out to you to advise on the delay. We have forwarded you an email.
We truly apologize that this has been such a frustrating experience. Our team will ensure that the matter is corrected.
Kindest regards, Standard Bank Hello Peter Team***
One of our consultants tried reaching out to you to advise on the delay. We have forwarded you an email.
We truly apologize that this has been such a frustrating experience. Our team will ensure that the matter is corrected.
Kindest regards, Standard Bank Hello Peter Team***
RR
Rune R's updateReviewer Update
05 Jul 2022, 07:22None of your consultants tried reaching me in anyway. I phoned you numerous times yesterday afternoon and no one bothered to answer my call after 22mins someone answered when I gave my ID number the call was dropped. I received a so called apology email this morning 3am. 7am I received a sms from your attorney stating they received my payment on the 04/07/2022 —- MY PAYMENT WAS MADE IMMEDIATELY ON THE 28/06/22!!!!! With all these emails Standardbank wants me to send my info through, NO ONE EVWR READS THEM. In total I sent 27 emails to every email address I could fine and that was given to me telephonically.
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Rune R's update05 Jul 2022, 07:22
Reviewer Update
None of your consultants tried reaching me in anyway. I phoned you numerous times yesterday afternoon and no one bothered to answer my call after 22mins someone answered when I gave my ID number the call was dropped. I received a so called apology email this morning 3am. 7am I received a sms from your attorney stating they received my payment on the 04/07/2022 —- MY PAYMENT WAS MADE IMMEDIATELY ON THE 28/06/22!!!!! With all these emails Standardbank wants me to send my info through, NO ONE EVWR READS THEM. In total I sent 27 emails to every email address I could fine and that was given to me telephonically.
Standard Bank's replyOfficial
05 Jul 2022, 16:43Good day Rune
Apologies for the inconvenience. We will follow up with our team.
Our team will be in touch with you.
Kindest regards Standard Bank Hello Peter Team***
Apologies for the inconvenience. We will follow up with our team.
Our team will be in touch with you.
Kindest regards Standard Bank Hello Peter Team***
Standard Bank's reply05 Jul 2022, 16:43
Official
Good day Rune
Apologies for the inconvenience. We will follow up with our team.
Our team will be in touch with you.
Kindest regards Standard Bank Hello Peter Team***
Apologies for the inconvenience. We will follow up with our team.
Our team will be in touch with you.
Kindest regards Standard Bank Hello Peter Team***
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Rune R's updateReviewer Update
05 Jul 2022, 18:27My number was blocked today by Standardbank. I am unable to contact them, 4 numbers I have for Standardbank says the number you have dialed is incorrect please check the number and dial again. So I phoned them from my work land line and the same 4 numbers working just fine?
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Rune R's update05 Jul 2022, 18:27
Reviewer Update
My number was blocked today by Standardbank. I am unable to contact them, 4 numbers I have for Standardbank says the number you have dialed is incorrect please check the number and dial again. So I phoned them from my work land line and the same 4 numbers working just fine?
Standard Bank's replyOfficial
06 Jul 2022, 07:05Good Morning Rune
We have requested our team to have a closer look into his matter.
We will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team***
We have requested our team to have a closer look into his matter.
We will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team***
Standard Bank's reply06 Jul 2022, 07:05
Official
Good Morning Rune
We have requested our team to have a closer look into his matter.
We will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team***
We have requested our team to have a closer look into his matter.
We will be in touch with further feedback.
Thank you
Kindest regards Standard Bank Hello Peter Team***