Zero support to *****ulent transactions

Both mine and my husband's account were subjected to *****ulent transactions on the 17th and 18th June 2024. There has been no communication from the bank, part of the amount ****** has been returned on my account, however there is still an amount lost. Nothing has been returned on my husband's account. There is no way to follow this up, no email address, online chats get ignored and left to time out, Facebook messenger messages say it will be followed up and someone will contact us, but nothing. We are currently out of the country so we cannot go waste time at the bank or phone the call centre. We have banked at Standard Bank for close to forty years. I am ready to close my accounts over this. They had the security breach and the clients must pay for it. Not acceptable. And still I wait for a response from them. It is widely known and has been reported on the news that Standard Bank account holders have targeted but the bank is not taking responsibility for this.