Zero star service from Standard Bank Enterprise division

I have been with Standard Bank for over 4 decades, but am now in the process of closing my accounts due to poor service from the Enterprise division. Just as one example, I have an investment account int he name of a business which has a minimum balance of R100k. The online system does not allow me to transfer the last R100k out of that account.

I sent an email on 14 April requesting the investment account is closed and the R100k is transferred tot he current account so that I can transfer it to my new bank. It is now more than two weeks later and there and been no response to my email from the Enterprise support section.

In effect Standard Bank are hanging on to the R100k without my permission, and have delayed me switching over to a new bank. That means I have also been unable to close the current account, and despite my instructions, I am just waiting/expecting debit orders to incorrectly done on the current account, which contains no funds. In that case, I suspect Standard Bank will happily charge me a reversal fee, despite this being caused by their non-response.

The background is the original problem I had with Enterprise support was with an Estate Late account. I must have sent over 20 emails trying to resolve this starting in November 2024, and eventually got different responses from different staff which contradicted each other. (For e.g. one person said the Estate Late account is considered a business account, and another saying it was not considered a business account.) The Standard Bank online Enterprise system was also not yet able to display Estate Late current accounts because "it had not yet been implemented", despite the fact I can access the Estate Late investment account via the online Enterprise system. I was not able to pay SARS for months, before I eventually gave up in February 2025 and transferred the Estate Late account to another bank (from where I was able to pay SARS within days).

The slow response, complete lack of apology for slow/non responses or for providing blatantly incorrect information via email has been beyond belief.