AS
Alain S
1 reviews | Active since Mar 2009
02 Aug 2023, 11:56
ZERO SERVICER !!!!
I have been struggling since Monday to get a reply from Standard Bank on email with regards to a query.
I was told to email, no one acknowledges the email, let alone reply !!!
This is absolutely shocking and disappointing !!!
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
02 Aug 2023, 12:03Hi Alain
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 12:03
Official
Hi Alain
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
AS
Alain S's updateReviewer Update
02 Aug 2023, 12:05Hi
Thank you so much for your prompt reply.
Thank you so much for your prompt reply.
AS
Alain S's update02 Aug 2023, 12:05
Reviewer Update
Hi
Thank you so much for your prompt reply.
Thank you so much for your prompt reply.
Standard Bank's replyOfficial
02 Aug 2023, 12:07Standard Bank's reply02 Aug 2023, 12:07
Official
AS
Alain S's updateReviewer Update
03 Aug 2023, 07:00Hi
Any update please ?
Any update please ?
AS
Alain S's update03 Aug 2023, 07:00
Reviewer Update
Hi
Any update please ?
Any update please ?
Standard Bank's replyOfficial
03 Aug 2023, 07:26Good Day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 07:26
Official
Good Day Alain
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
03 Aug 2023, 07:42Hi
I suppose it all depends on your definition of priority ?! 9 emails have been sent so far since Monday and there has been no reply. You do not even know what the issue is so how are you planning to resolve this "timeously"?
If you provide me with an email address, happy to forward the email to you.
I suppose it all depends on your definition of priority ?! 9 emails have been sent so far since Monday and there has been no reply. You do not even know what the issue is so how are you planning to resolve this "timeously"?
If you provide me with an email address, happy to forward the email to you.
AS
Alain S's update03 Aug 2023, 07:42
Reviewer Update
Hi
I suppose it all depends on your definition of priority ?! 9 emails have been sent so far since Monday and there has been no reply. You do not even know what the issue is so how are you planning to resolve this "timeously"?
If you provide me with an email address, happy to forward the email to you.
I suppose it all depends on your definition of priority ?! 9 emails have been sent so far since Monday and there has been no reply. You do not even know what the issue is so how are you planning to resolve this "timeously"?
If you provide me with an email address, happy to forward the email to you.
Standard Bank's replyOfficial
03 Aug 2023, 07:51Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 07:51
Official
Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
03 Aug 2023, 07:54Hi
WOW ... amazing ! How can they be working if you do not know what the issue is to start off with ????
WOW ... amazing ! How can they be working if you do not know what the issue is to start off with ????
AS
Alain S's update03 Aug 2023, 07:54
Reviewer Update
Hi
WOW ... amazing ! How can they be working if you do not know what the issue is to start off with ????
WOW ... amazing ! How can they be working if you do not know what the issue is to start off with ????
Standard Bank's replyOfficial
03 Aug 2023, 08:13Good Day Alain
We will get our consultants to revert to you as soon as possible .
Warm Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you as soon as possible .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 08:13
Official
Good Day Alain
We will get our consultants to revert to you as soon as possible .
Warm Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you as soon as possible .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Aug 2023, 08:17Hi Alain
Please note that we tried to call you on the number provided but we get the message that the number we have dialed is incorrect check the number and dial again.
Please provide us with the correct contact details.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we tried to call you on the number provided but we get the message that the number we have dialed is incorrect check the number and dial again.
Please provide us with the correct contact details.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 08:17
Official
Hi Alain
Please note that we tried to call you on the number provided but we get the message that the number we have dialed is incorrect check the number and dial again.
Please provide us with the correct contact details.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we tried to call you on the number provided but we get the message that the number we have dialed is incorrect check the number and dial again.
Please provide us with the correct contact details.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
03 Aug 2023, 08:51Hi
I do not want a call back. I want everything on email so it is recorded !
I do not want a call back. I want everything on email so it is recorded !
AS
Alain S's update03 Aug 2023, 08:51
Reviewer Update
Hi
I do not want a call back. I want everything on email so it is recorded !
I do not want a call back. I want everything on email so it is recorded !
Standard Bank's replyOfficial
03 Aug 2023, 09:09Good day Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 09:09
Official
Good day Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
03 Aug 2023, 09:11Hi
I am beyond frustrated and have already made other arrangements as I do not have the time to keep on phoning and following up with Standard Bank. This has been ongoing since Monday.
You have just lost this business !!!
I am beyond frustrated and have already made other arrangements as I do not have the time to keep on phoning and following up with Standard Bank. This has been ongoing since Monday.
You have just lost this business !!!
AS
Alain S's update03 Aug 2023, 09:11
Reviewer Update
Hi
I am beyond frustrated and have already made other arrangements as I do not have the time to keep on phoning and following up with Standard Bank. This has been ongoing since Monday.
You have just lost this business !!!
I am beyond frustrated and have already made other arrangements as I do not have the time to keep on phoning and following up with Standard Bank. This has been ongoing since Monday.
You have just lost this business !!!
Standard Bank's replyOfficial
03 Aug 2023, 11:03Hi Alain
We sincerely apologize for the inconvenience caused.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience caused.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Aug 2023, 11:03
Official
Hi Alain
We sincerely apologize for the inconvenience caused.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience caused.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***