1 reviews | Active since Oct 2016

06 Oct 2016, 08:14

Zero service, website always disfunctional

<p>I have requested numerous times for Standard Bank to call me back so that I can proceed with closing my account. I am fed up with their service. When I opened the account there were no monthly fees and then suddenly they changed their policy and started charging me every month. Now that I want to close the account they are nowhere to be seen. Every form you fill in online does not go through as the website is continuously having problems!</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Oct 2016, 14:28
Official

Good day Lindi Botha

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Oct 2016, 10:16
Official

Good day Lindi Botha

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply11 Oct 2016, 14:41
Official

Dear Lindi Botha

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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