WB
William B
1 reviews | Active since May 2023
08 May 2023, 16:25
Zero service standards at Standard Bank
If I could give zero stars I would. I've been stuck in Canada with a credit that doesn't work for 2 weeks now and Standard Bank has not assisted or even tried to assist me. They don't respond to email, telephonically they tell me to go to a Standard Bank branch for assistance - seriously!?! They have completely abandoned me and I'm terribly disappointed at this appalling service, if you can even call it service.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
08 May 2023, 16:32Dear William
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team would like to be in touch.
Kindly send us your international line so we can reach you.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team would like to be in touch.
Kindly send us your international line so we can reach you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 May 2023, 16:32
Official
Dear William
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team would like to be in touch.
Kindly send us your international line so we can reach you.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team would like to be in touch.
Kindly send us your international line so we can reach you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 May 2023, 14:09Good Day William
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply09 May 2023, 14:09
Official
Good Day William
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
WB
William B's updateReviewer Update
09 May 2023, 15:27I bet you just want to close the matter. That's typical standard bank's way of operating. This matter is NOT resolved!!
WB
William B's update09 May 2023, 15:27
Reviewer Update
I bet you just want to close the matter. That's typical standard bank's way of operating. This matter is NOT resolved!!
Standard Bank's replyOfficial
09 May 2023, 15:32Good Day William
Please be aware that we have sent you an email.
Kindly acknowledge and respond accordingly
Warm Regards
Standard Bank Hello Peter Team
***
Please be aware that we have sent you an email.
Kindly acknowledge and respond accordingly
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 May 2023, 15:32
Official
Good Day William
Please be aware that we have sent you an email.
Kindly acknowledge and respond accordingly
Warm Regards
Standard Bank Hello Peter Team
***
Please be aware that we have sent you an email.
Kindly acknowledge and respond accordingly
Warm Regards
Standard Bank Hello Peter Team
***