Zero Service Delivery

Standard Bank Protocol has it that you have to change your email address inside. I changed mine at the Langebaan branch on the 13 January 2022. I asked the consultant if this would impact my internet banking and app usage. He responded that after 24 hours everything would sync. I found this odd because your username is your email address and how is the app going to know who I am? but I accepted his statement and tried after 24hours to get into my app and I got in, then I had to link my accounts which is where it kept telling me my cards are linked to another profile. I called in on the Friday at 330pm and the consultant tried to delink my card with no success. I was told to login to internet banking and only my debit card was visible nothing else. I have 4 cards with them. Anyway He then escalated it to the Tech team, saying it will take approximately 3 hours, I advised I would try the next day it’s Friday afternoon after all. Saturday morning I tried same problem I even deleted the app, same problem still. Bearing in mind I have 4 cards I need to link to resume back to the previous profile I had.

On the 18th I visited Cavendish branch as I don’t want to call in and hold on for 5years and speak to someone with the same long speech again,

I was hoping that seeing a consultant would be the solution But nevertheless the consultant tried everything again and cards all still linked to another profile, she then calls the call centre, and leaves me to sort out the issue; they give me the long speech I was trying to avoid, but just on the branches expense. They are going to have to escalate to delink the cards from my old profile. Please note I have no source of banking, no payment platform, no buying electricity or airtime and all these people are telling me is they going to delink cards which is almost for a week now. I requested she go check the notes on my account so she can see this is the 2nd time the request was made, yes she can, She tells me she will call me as soon as she has feedback. For reference it’s Linguita Call ref *** that was around 11am She calls back at 1510pm saying it’s delinked, I asked her to hold on while I try and add the card and low and behold it’s still linked to the old profile. She will speak to the Tech team and call me back… radio silence never heard from her again.

It’s a week tomorrow, since I have no access to any form of banking and I don’t think it’s bothering anyone except me who now needs to go to plusplan machine which is only found at a branch to make transfers and payments and to the corner shop to buy electricity.

So Standard Bank is anyone over there working or are you guys on leave still, what’s happening?

Your clients do not have time call and hold on 500 times a day and or visit your branches to follow up on something so simple. It’s 2022 already people.