Zero Service Bank - Standard

Once again Standard Bank - no service. I write to teh person who I was last told was out banker - response - please call ***x tel number (which is for private banking) despite us having mentioned we were enquiring about our business bank - 20 minutes later - dreadful music we told to call another number - another 15 minutes wasted to be told we must be transfered to another branch - another wait.... AND still cannot be helped. Have now been given the details of a person I have never heard of who is our "personal banker" - what a joke

Why is it not possible to have a branch number where one can call and speak to a person to resolve a query - it is the most frustrating bank to deal with and please do not ever put SERVICE into any of your slogans - there is none.