LV
Leticia V

1 reviews | Active since Jun 2021

08 Oct 2021, 01:36

ZERO SCORE FOR STANDARD BANK

I give Standard Bank no rating.I was de*****ed over years.Standard Bank staff is acting in an antagonistic ,rude and 'don'tcare a jot manner".Whenever I speak about my experience of them having failed to inform me about the activities that have occurred in my account,then they vehemently argue and have verbal fights with me and cover up for their place of work.I merely get no joy from any of their consultants ,either inside the Bank or on the telephone.I am ages on the phone,then its being dropped.O wasted my precious time on the phone for up to three hours just to end up.not having explained my situation to the consultants eventually. I have been sent from Pillar to Post.They merely adopt poor customer relations with me and conveniently stand out of the water for more than a year already.

I would expect my money to be safe and sound in the bank and not being used by other people whom have NOT RECEIVED AUTHORISATION/POWER OF ATTORNEY FROM ME TO DO SO.Stabdard Bank is not even willing to investigate into the matter,as they refuse to take responsibility.Meanwhile,I must pay exuberant amounts of money monthly for things that I did not purchase.

In addition ,their employers with high profiles do not know how to deal with the situation at all.They are ***********!!!

I provide them with a ZERO SCORE.

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Replies (1)
Standard Bank
Standard Bank's reply08 Oct 2021, 03:55
Official
Hello
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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