Zero response no customer service

App**** online for rcp loan, 29feb,received sms to send supporting documents, which I did,loan was approved which i accepted,since then no communication or updates, I have been calling non stop,both the customer care dept as well as personal lending. At no point where they able to update me except telling me to wait. 2nd february i called through for the 10th time and some one from credit suggested i go into the branch to fica my documents to ensure there are no further delays,which I did, still no feedback.The one call I received from this number has been engaged for 2 days ***. Dont offer online solutions when you have no intention of keeping the client up to date.You advertise getting a loan in under 3 minutes but no follow through. After this entire process of me calling non stop today another consultant advises that theres still a problem on the system regarding fica,how is that possible if i went into a branch and updated everything. It seems that credit was sitting with the application for 3 days and there is no way to contact this isolated department. Im about to take my private banking business elsewhere!