Zero problem solving skills

I cannot believe this is the kind of service standard bank is giving me, slow, pathetically poor and indifferent.<br> How many weeks have gone by since I lodged my first complaint which does not even appear on this e-mail trail, smart right? I have already responded to your question. Standard bank has my identification documents including my latest proof of residence. It is difficult for me to tell whether you are a third party handling complaints on behalf of standard bank or you are actually employed because the level of incompetency you have exhibited so far is exasperatingly appalling. Both Marcelle the Plumstead branch manager, Toto and yourself have taken me for a ride, why would you request the information that you have in your system, if your service was genuine why haven't you called me and it has been nearly a month? This is a total waste of my time and energy.