Zero help to Prestige client form 'bankers'

Again. After hours on the phone making arrangements for an INTERNAL Standard Bank 'law', my accounts are frozen. I was on holiday with little to nothing signal when I could not pay for groceries. Again. No help from my banker or the 'team leader'. The word 'disgusting' comes to mind when I have to rate your service. Can I please speak to a person who actually understands client service and can help? me resolve this issue.