ZERO for Customer Service or Incompetency

I wish there was a way that I could give Standard Bank a complete ZERO for Customer Service or Incompetency.

They are really useless and I feel like closing my account with Standard Bank.

I have an Titanium Account with Standard Bank and in March this year I bought a brand new car financed through Standard Bank.

Now you would think that Standard Bank will at least appreciate their customers or get the debit order right by debiting my account when it needs to like on the 25th or 26th of the month. They mentioned I have a banker and needs to deal with my banker who nobody knows.

But NO they just debit my account, just when they feel like it.

On the 2nd, 14th, 16th etc.

This when my account is up to date. This after I paid the account two days before installment date and also this after I have been into the bank complaining and asking to cancel the debit order since it is resulting in debit order reversal charges on my account.

I have been in the bank, I have called there Call Center and I have even cancelled this via Internet banking. Nothing, they just keep debiting my account and tell my their is no function to cancel the debit order and when you call the Call Center the consultant tells me I need to take responsibility, that I am responsible for the reversal chargers.

Last week on the 16th October Standard Bank debited my account when my account is up to date, same thing happened in the last three months this resulting in a R146.27 charge on my account. I called and asked the Call Center Consultant who is going to refund me the bank chargers, I was told that I need to take responsibility of that.

NOW THAT FOR YOU IS STANDARD BANK SERVICE!