Zero feedback regarding application that was successful telephonically

Had been on hold for a few hours over 2 days, eventually on the 2nd of Dec spoke to a consultant by the name of Unathi Noboza (Banker Acquisition) who completed the process with me telephonically and even added on additional device and sim card to my order. She then proceeded to supply me reference numbers for my orders (which I still have) and said that delivery should be taking place 3-5business days time. On the 8th of Dec I followed up via email and that is when I was told that the application had been declined - so had I not followed up would I have just wanted indefinitely? Unathi then advised to go the arbitration route by supplying me with a link in an email however when trying on Chrome as well as Egde I received an error message - can someone advise how I go about getting this query resolved? All of this is after speaking to a consultant who advised I just need to order 1 sim with my 2 devices-but once Unathi was busy with the application abovementioned info changed and I was advised to I had to take 2 sims (1 for each device)...

This is absolutely crazy that Standard bank did not get back to me regarding the issue - meanwhile I have been a loyal Standard Bank clients for a very long time and even upgraded my account week before last yet the service thus far has been shocking - to the point where I'm contemplating moving all my products and services over to another capable institution.