AS
Alain S
1 reviews | Active since Mar 2009
07 Jun 2023, 11:41
ZERO Customer Service
Have spent over 2 hours on the phone trying to activate Standard Bank Mobile App. Just going around in circles and there is no one that can assist ! What a waste of time. I wonder if there is someone competent enough to help with this process.
Helpful (0)
Replies (28)0
Replies (28)
Standard Bank's replyOfficial
07 Jun 2023, 11:52Dear Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 11:52
Official
Dear Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
07 Jun 2023, 11:56When will they be in touch ??
AS
Alain S's update07 Jun 2023, 11:56
Reviewer Update
When will they be in touch ??
Standard Bank's replyOfficial
07 Jun 2023, 12:05Good day Alain
During the course of the day, kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
During the course of the day, kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 12:05
Official
Good day Alain
During the course of the day, kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
During the course of the day, kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 12:35Good day Alain
Can we call you back now.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can we call you back now.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 12:35
Official
Good day Alain
Can we call you back now.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can we call you back now.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 13:00Good day Alain
Please send us your International number so that we can reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please send us your International number so that we can reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 13:00
Official
Good day Alain
Please send us your International number so that we can reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please send us your International number so that we can reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 13:09Dear Alain
Thank you for sharing your details.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing your details.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 13:09
Official
Dear Alain
Thank you for sharing your details.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing your details.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 13:39Hi Alain
Our team will be in contact with you shortly.
Regards,
Standard Bank Hello Peter Team
***
Our team will be in contact with you shortly.
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2023, 13:39
Official
Hi Alain
Our team will be in contact with you shortly.
Regards,
Standard Bank Hello Peter Team
***
Our team will be in contact with you shortly.
Regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
08 Jun 2023, 11:04Very quick to phone, but still nothing has been resolved !!! It this a show to score points with Hellopeter ?
AS
Alain S's update08 Jun 2023, 11:04
Reviewer Update
Very quick to phone, but still nothing has been resolved !!! It this a show to score points with Hellopeter ?
Standard Bank's replyOfficial
08 Jun 2023, 11:18Good day Alain
This matter has been escalated to our Business Banking Team.
Please be on the look out for further feedback.
Thank you
Regards,
Standard Bank Hello Peter Team
***
This matter has been escalated to our Business Banking Team.
Please be on the look out for further feedback.
Thank you
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 11:18
Official
Good day Alain
This matter has been escalated to our Business Banking Team.
Please be on the look out for further feedback.
Thank you
Regards,
Standard Bank Hello Peter Team
***
This matter has been escalated to our Business Banking Team.
Please be on the look out for further feedback.
Thank you
Regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
08 Jun 2023, 11:20And I was told yesterday by another Consultant that they would get the business banker on the phone and call back. This never happened !
AS
Alain S's update08 Jun 2023, 11:20
Reviewer Update
And I was told yesterday by another Consultant that they would get the business banker on the phone and call back. This never happened !
Standard Bank's replyOfficial
08 Jun 2023, 11:25Hi Alain
We have flagged this matter with the business banker and requested that they urgently provide feedback.
Once feedback is obtained our team will confirm.
Please look out for a call from our team.
Regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with the business banker and requested that they urgently provide feedback.
Once feedback is obtained our team will confirm.
Please look out for a call from our team.
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 11:25
Official
Hi Alain
We have flagged this matter with the business banker and requested that they urgently provide feedback.
Once feedback is obtained our team will confirm.
Please look out for a call from our team.
Regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with the business banker and requested that they urgently provide feedback.
Once feedback is obtained our team will confirm.
Please look out for a call from our team.
Regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
08 Jun 2023, 11:27Thank you
AS
Alain S's update08 Jun 2023, 11:27
Reviewer Update
Thank you
Standard Bank's replyOfficial
08 Jun 2023, 11:30Hi Alain
You are most welcome.
Have a great day further
Warm Regards
Standard Bank Hello Peter Team
***
You are most welcome.
Have a great day further
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 11:30
Official
Hi Alain
You are most welcome.
Have a great day further
Warm Regards
Standard Bank Hello Peter Team
***
You are most welcome.
Have a great day further
Warm Regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
08 Jun 2023, 11:31I will only have a great day once this has been resolved. It has been over 24 hours now ...
AS
Alain S's update08 Jun 2023, 11:31
Reviewer Update
I will only have a great day once this has been resolved. It has been over 24 hours now ...
Standard Bank's replyOfficial
08 Jun 2023, 12:10Dear Alain
We fully understand your fustrations and urgency on this matter.
Our Business Banking team is looking into this matter and we will be reaching out to you.
We sincerely apologize for the delay caused.
Warm Regards
Standard Bank Hello Peter Team
***
We fully understand your fustrations and urgency on this matter.
Our Business Banking team is looking into this matter and we will be reaching out to you.
We sincerely apologize for the delay caused.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 12:10
Official
Dear Alain
We fully understand your fustrations and urgency on this matter.
Our Business Banking team is looking into this matter and we will be reaching out to you.
We sincerely apologize for the delay caused.
Warm Regards
Standard Bank Hello Peter Team
***
We fully understand your fustrations and urgency on this matter.
Our Business Banking team is looking into this matter and we will be reaching out to you.
We sincerely apologize for the delay caused.
Warm Regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
08 Jun 2023, 12:16And in the meantime, cannot access the banking !
AS
Alain S's update08 Jun 2023, 12:16
Reviewer Update
And in the meantime, cannot access the banking !
Standard Bank's replyOfficial
08 Jun 2023, 12:36Dear Alain
We are working on this matter and we will be in touch.
Thank you
Warm Regards
Standard Bank Hello Peter Team
***
We are working on this matter and we will be in touch.
Thank you
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 12:36
Official
Dear Alain
We are working on this matter and we will be in touch.
Thank you
Warm Regards
Standard Bank Hello Peter Team
***
We are working on this matter and we will be in touch.
Thank you
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Jun 2023, 13:12Hi Alain
Kindly await direct feedback from the team.
Should you need any further assistance, our team will be glad to assist.
. Kindest regards, Standard Bank Hello Peter Team ***
Kindly await direct feedback from the team.
Should you need any further assistance, our team will be glad to assist.
. Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply08 Jun 2023, 13:12
Official
Hi Alain
Kindly await direct feedback from the team.
Should you need any further assistance, our team will be glad to assist.
. Kindest regards, Standard Bank Hello Peter Team ***
Kindly await direct feedback from the team.
Should you need any further assistance, our team will be glad to assist.
. Kindest regards, Standard Bank Hello Peter Team ***
AS
Alain S's updateReviewer Update
08 Jun 2023, 13:13Your feedback on Hellopeter is excellent. Pity the staff at the bank are not the same !
AS
Alain S's update08 Jun 2023, 13:13
Reviewer Update
Your feedback on Hellopeter is excellent. Pity the staff at the bank are not the same !
Standard Bank's replyOfficial
08 Jun 2023, 13:36Hello Alain
We appreciate you taking the time to bring this to our notice.
We endeavour to assist all clients; once we have gotten feedback from our staff, we will contact you again to see if the issue has been fixed.
In the meanwhile, we'll wait for the team to come up with a solution.
Warm Regards
Standard Bank Hello Peter Team ***
We appreciate you taking the time to bring this to our notice.
We endeavour to assist all clients; once we have gotten feedback from our staff, we will contact you again to see if the issue has been fixed.
In the meanwhile, we'll wait for the team to come up with a solution.
Warm Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply08 Jun 2023, 13:36
Official
Hello Alain
We appreciate you taking the time to bring this to our notice.
We endeavour to assist all clients; once we have gotten feedback from our staff, we will contact you again to see if the issue has been fixed.
In the meanwhile, we'll wait for the team to come up with a solution.
Warm Regards
Standard Bank Hello Peter Team ***
We appreciate you taking the time to bring this to our notice.
We endeavour to assist all clients; once we have gotten feedback from our staff, we will contact you again to see if the issue has been fixed.
In the meanwhile, we'll wait for the team to come up with a solution.
Warm Regards
Standard Bank Hello Peter Team ***
AS
Alain S's updateReviewer Update
09 Jun 2023, 10:502 days later and still unable to login into my account !!! The Business Bankers must be the most busiest bankers in the world as no one has phoned either !!!
AS
Alain S's update09 Jun 2023, 10:50
Reviewer Update
2 days later and still unable to login into my account !!! The Business Bankers must be the most busiest bankers in the world as no one has phoned either !!!
Standard Bank's replyOfficial
09 Jun 2023, 10:58Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 10:58
Official
Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
09 Jun 2023, 11:10Wow "working around the clock" When do you expect this to get resolved ?
Today, next week, next mont, next year ? Please provide a time frame so I am not wasting my time contacting you. If I do not contact you, I hear nothing !!!!
Today, next week, next mont, next year ? Please provide a time frame so I am not wasting my time contacting you. If I do not contact you, I hear nothing !!!!
AS
Alain S's update09 Jun 2023, 11:10
Reviewer Update
Wow "working around the clock" When do you expect this to get resolved ?
Today, next week, next mont, next year ? Please provide a time frame so I am not wasting my time contacting you. If I do not contact you, I hear nothing !!!!
Today, next week, next mont, next year ? Please provide a time frame so I am not wasting my time contacting you. If I do not contact you, I hear nothing !!!!
Standard Bank's replyOfficial
09 Jun 2023, 11:25Dear Alain
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 11:25
Official
Dear Alain
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
09 Jun 2023, 12:25Many thanks. Able to login via the web now and awaiting verification to login via the App.
AS
Alain S's update09 Jun 2023, 12:25
Reviewer Update
Many thanks. Able to login via the web now and awaiting verification to login via the App.
Standard Bank's replyOfficial
09 Jun 2023, 12:41Dear Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 12:41
Official
Dear Alain
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
13 Jun 2023, 11:17Thank you to the Standard Bank Team for stepping up and resolving the problem at hand, after being told "it cannot be done"
AS
Alain S's update13 Jun 2023, 11:17
Reviewer Update
Thank you to the Standard Bank Team for stepping up and resolving the problem at hand, after being told "it cannot be done"
Standard Bank's replyOfficial
13 Jun 2023, 12:43Dear Alain
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jun 2023, 12:43
Official
Dear Alain
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***