Zero Customer Service

They have implemented so much security now, every time I log in there is another issue with the website. They are insisting that you use the Banking App, with little regard for their customers' concerns that phones are ****** on a daily basis. Business Bankers don't help. Customer Service does not help. Digital Banking does not help. I just tried to purchase something online and all of a sudden it says the MMS failed and I must use the Banking App to make a purchase. Shocking all round service and support. New Business Banking implemented but it has not worked in months. FNB is just as bad. Not sure where to bank anymore. All these big banks are just interested in getting your money but provide zero support and customer service. They are simply not trained to deal with customer issues. They just guess at how to resolve your issue or say 'you have to have the Banking App'.