Zero Customer Service

<p>My girlfriend and I have been phoning for weeks now, requesting to open a young professionals account and how to go about doing it. We were told several times that our details would be taken and someone would call us right back to set up an appointment. After the second time calling Standard Bank with no response I asked if I could call directly to make an appointment or if we could walk into a branch and open an account to which I was told don't bother calling, they don't answer and we can't walk into a branch, its by appointment only. This is absolutely pathetic behavior and although we have a slight preference towards Standard Bank, if there isn't the slightest ounce of care or service to potential new customers, why bank with you?? I could walk into any other bank and have a new account within minutes, why can't Standard Bank offer the same level of service? </p>