1 reviews | Active since Jan 2019
Zero customer service
All I want is written confirmation that my credit card is cancelled. It's the most simple request, and nobody can get it done. I've been into a branch (The Grove), which should not be necessary these days, and they told me to call card division. So I called card division twice, for over 30 minutes each time, and they clearly don't know what they're doing, because the card is still active. After about 4 emails, I finally got a reply in which they requested all my information. Once I sent the card details and everything requested, (which I hate doing over email), still nothing! And finally after more follow up emails to every address Standard Bank has, they reply with "contact card division" You people are ridiculous!!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax) ***********