Zero Communication - lack of service!

Item: Standard Bank
Rating: 1
Author: Roxanne K

Good Day, please note that we have been trying to apply for a new bond on my dads own name due to my mom passing away! It has been an endless **** show. My dads personal Banker Bronwyn Michaels has been trying to assist us with little to no response from the ***. Your lack of compassion is disturbing, we cannot mourn my mother peacefully cause we having to try and sort out this estate which goes unanswered. Can someone who knows how to answer emails and phone calls please jump on board and assist us? As we are now GATVOL! zero communication!!! App:***

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

31 Oct 2022, 16:26

Hi Roxanne

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply31 Oct 2022, 16:26

Official

Roxanne K's updateReviewer Update

03 Nov 2022, 14:08

Well the team you have allocated to assist me still has not!!!!! Come on Standard Bank *** is going on?????

Roxanne K's update03 Nov 2022, 14:08

Reviewer Update

Well the team you have allocated to assist me still has not!!!!! Come on Standard Bank *** is going on?????

Standard Bank's replyOfficial

03 Nov 2022, 15:03

Good Day Roxanne

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply03 Nov 2022, 15:03

Official