Zero communication from Standard Bank

I am not getting any joy out of Standard Bank with obtaining information for my father's deceased estate.

Upon querying with a consultant whom I know, it showed on their system that they have no knowledge of my father's passing, although I've been told that his credit cards have been closed off as part of confirmation of his passing away.

I have been trying the call centres for months to just get a bond statement for a bond that my father was surety on in a closed corporation, I'm now the sole member of the closed corporation, but cannot get any information on the bond to get it resolved. Not to mention the fact that I was told that I need to pay full bond registration costs for substitution of debtor, even though no transfer of ownership will be taking place!

The call centre is non-existent and there is no reply to the e-mail address provided.

I work as mortgage originator and have countless successful instructions on Standard Bank bonds, this really makes me re-think my support of the bank, which is detrimental to my having to be unbiased at all times.