ZERO communication

after buying a house from standard bank and having bond finance approved by standard bank i am disgusted to think you get no further communication from the bank telling you what the bond account number is or what your building insurance policy number is. You simply recieve a SMS stating your first bond payment will be on the 1st of November and the amount payable has been increased , no prior warning, no communication sent other than a SMS , surely this is NOT HOW YOU TREAT A FIRST TIME BOND HOLDER WITH STANDARD BANK ??