JL
Johann L

1 reviews | Active since Sept 2015

30 Jan 2024, 17:51

Zero communication

Would not recommend this bsnk to anyone. They have less than zero work ethic and are absolutely atrocious in answering emails or calls. Private banking has to be the worst section of this bank. I have been subjected to my 3rd week of having to beg individuals at the bank to assist me. When emailing there supervisor you are met with one of the most arrogant individuals you can encounter I would like to formally congratulate Sandile Mabuza - private banker and Matshepo Motloung - Transactional banker for making any banking query an absolute nightmare. You have mastered the art of flat out ignoring your clients How does Standard bsnk justify banking charges for individuals that couldn't be bothered to answer a simple email

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Replies (1)
Standard Bank
Standard Bank's reply30 Jan 2024, 18:18
Official
Good day Johann

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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