Zero Care for Loyal Customers during a global crisis

I am so bitterly disappointed in your bank. After holding an account and never missing a payment for more than 15 years, you hand me over for a small arrears amount on my overdraft during these awful times. You claim to have contacted me to make arrangements, I barely got two useless generic emails and no joy in ever raising requests to contact me after not being able to get in touch telephonically. It is an outright shame you'd treat people like this during this pandemic where millions of people are suffering. The biggest shame is I was getting money in which would enable me to pay all of my installments with you as well as the fact that I am getting in funds from freelance work. But you have frozen my account, with a positive balance showing at present and now I can't even pay my other accounts with you and at least buy some food. To top this off, your call center agent at collections have the cheek to laugh at me, adding to my already despairing situation. I hope people see this and judge your appalling actions with the contempt it deserves. You have no shame during a global crisis. I can't say I am surprised, but still shocked at such ********* behaviour.