Zero accountability and customer empathy and incompetence to boot

<p>Standard Bank debited my cheque account twice for a revolving credit loan which has been paid up for over a year!!! I just transfer the service fee monthly. I phone the customer careline which is listed on the app. I wait for more than 10 minutes before being transferred and having the verification checks done. I relay my issues, but the consultant doesn't understand that the debit order should not be going off a loan that is paid up. He fobs me off to the private banking call centre and I have to hold on to be transferred where to my frustration, I have to be verified yet again. This consultant tries to convince me that that the debit order is in order because I should pay R2,084 to cover a R57 service fee. I lose my cool and then she fobs me off to her team lead and I get put on hold once again. This time, my call gets dropped and they don't have the courtesy to phone me back. I certainly am not going to use my airtime to be placed on hold for 20 minutes.</p> <p>This was one of the worst interactions I have had with a bank. Talk about zero accountability and not putting the customer first.</p> <p>To top it off, Standard Bank will probably charge me for going into debit on my cheque account for their stuff up as I don't have an overdraft limit.</p>