JI
Jix I
1 reviews | Active since Sept 2011
05 Apr 2019, 08:03
You're losing good clients
I have been e-mailing Standard Bank since January 2019 to do a stop payment on my account due to a breach of contract. Your staff have not honoured these requests, of which there were three.
Chrarges of R147 per declined transaction twice a month since January amounts to R1176 and there is an insufficient funds fee of R8.50 x 6 times a month x 4 months = R204. Total Damage: R1380!!!
Appalling - I have been a client for over 25 years and this is totally unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Apr 2019, 08:34Hi Jacqueline
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
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Standard Bank's reply05 Apr 2019, 08:34
Official
Hi Jacqueline
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
JI
Jix I's updateReviewer Update
10 Apr 2019, 06:44Well. .. 4 days later and this has not happened! Why am I not surprised?
JI
Jix I's update10 Apr 2019, 06:44
Reviewer Update
Well. .. 4 days later and this has not happened! Why am I not surprised?
Standard Bank's replyOfficial
11 Apr 2019, 10:27Dear Jacqueline
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Apr 2019, 10:27
Official
Dear Jacqueline
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***