jK
joshua K
1 reviews | Active since Nov 2009
01 Nov 2019, 07:34
your useless customer care service
you guys are very pathetic when it comes to serving your customers my wife have a credit card with you which she called every time to switch the debit order but still you assess kept the debit order on the 21st and she only get paid the 27st 6 days after you dumb people debit her account this made her credit card to go into arrears because of your mistake this month she had to pay double debits towards her credit card because of your mistake now this is my request because of your mistake amend the debit order date to month end and refund the double debit you took this month
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
02 Nov 2019, 07:30 Hello Joshua
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Standard Bank's reply02 Nov 2019, 07:30
Official
Hello Joshua
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)