1 reviews | Active since Sept 2016
Your staff cannot function properly during lockdown!
I have to complain via this forum because I cannot see on my internet banking where I can write to you. Perhaps working from home during lockdown does not suit some of your staff members as they seem unable to function properly. I have an overdraft facility of Rxx and my balance is current R***x meaning I still have R20 000.00 available on my credit facility. I received an sms today from MacRobert Attorneys to whom you, THE TEAM PERSONAL LENDING department, has handed over my account. WHY???????? It is an overdraft which I had not fully used. It is not a credit card, or home loan or revolving credit where a MONTHLY payment is due. I repeat, why is your staff suddenly unable to function. during lockdown? It is an OVERDRAFT - I do not have to make a monthly payment to you unless and until I have over-reached my OVERDRAFT limit. Please rectify this absolutely ridiculous situation and re-train your staff.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Best regards,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Best regards,
I have to complain via this forum because I cannot see on my internet banking where I can write to you. Perhaps working from home during lockdown does not suit some of your staff members as they seem unable to function properly. I have an overdraft facility of Rxx and my balance is current R***x meaning I still have R20 000.00 available on my credit facility. I received an sms today from MacRobert Attorneys to whom you, THE TEAM PERSONAL LENDING department, has handed over my account. WHY???????? It is an overdraft which I had not fully used. It is not a credit card, or home loan or revolving credit where a MONTHLY payment is due. I repeat, why is your staff suddenly unable to function. during lockdown? It is an OVERDRAFT - I do not have to make a monthly payment to you unless and until I have over-reached my OVERDRAFT limit. Please rectify this absolutely ridiculous situation and re-train your staff.
I have to complain via this forum because I cannot see on my internet banking where I can write to you. Perhaps working from home during lockdown does not suit some of your staff members as they seem unable to function properly. I have an overdraft facility of Rxx and my balance is current R***x meaning I still have R20 000.00 available on my credit facility. I received an sms today from MacRobert Attorneys to whom you, THE TEAM PERSONAL LENDING department, has handed over my account. WHY???????? It is an overdraft which I had not fully used. It is not a credit card, or home loan or revolving credit where a MONTHLY payment is due. I repeat, why is your staff suddenly unable to function. during lockdown? It is an OVERDRAFT - I do not have to make a monthly payment to you unless and until I have over-reached my OVERDRAFT limit. Please rectify this absolutely ridiculous situation and re-train your staff.
Please refer to the feedback sent to you on email.
The matter has been resolved.
Kind regards
Complaint Resolution Centre
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***
Best regards,
Please refer to the feedback sent to you on email.
The matter has been resolved.
Kind regards
Complaint Resolution Centre
***
***
Best regards,