TM
Thandiwe M

1 reviews | Active since Jan 2016

16 Jun 2024, 20:21

Your staff are involved in *****ulent activity, you need to investigate this

Please explain what the point of your ***** department is? Aren’t they supposed to be equipped to provide more info on merchants deducting from our accounts. If you are ******** as bank how am I supposed to trust you with my money?

I called 2 weeks to query ***** done by a merchant claiming to be Apple.com. Callls never get answered, now I was faced with the same problem.

I was faced with the same where another transaction was done by “Apple.com” while I was in the shower, with the card I removed from my Apple payment options, please explain how this was done?

Your private bankers are not useful, I’m actually yet to meet mine, your service stuff always ***********…this is the second time I’ve had to resort to this platform just so I can get help but I’m supposed to be with private banking, pathetic!!!

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Replies (3)
Standard Bank
Standard Bank's reply17 Jun 2024, 07:26
Official
Dear Thandiwe, 

This is not the level of service we strive for. We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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TM
Thandiwe M's update19 Jun 2024, 17:33
Reviewer Update
I was contacted that card is ready for delivery after cancellation, however, its a Platinum, I do not use a Platinum card therefore I do not understand why this card was ordered for me? I also I have contacted my private banker who is yet to respond to any of my mail. What is going on?
Standard Bank
Standard Bank's reply19 Jun 2024, 17:59
Official
Good day Thandiwe

We appreciate you making us aware of this. 

We want to make sure that your issue is taken care of right away. 

Our Service Champions will investigate matter and revert with feedback.

Kind regards
Standard Bank Hello Peter Team
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