YOUR SERVICE JUST SUCK SINCE DAY 1

I changed jobs in the last month and have a bit of a cash flow problem and my credit card is in arrears. I do receive all the computerised calls and sms's and I am fully aware of the fact that I am in default. I just for now cannot do anything about it but will make sure to make payments once I have funds.

I just had the horrific experience (surely not a privilege) of speaking to Mbali Maphalala. I cannot actually believe that this is the way you approach clients that are in default of payment. The way she spoke to me and made me feel after I explained to her my situation and she still carried on is very sad. I am not a child - if she actually did the effort to go through my profile before she called me she would have seen I am a financial advisor and there was no need for her to approach me in the disrespectful manner she did.

I have been with Standard Bank for over 10 years now. I have a credit card with Nedbank as well. They actually called me the other day and offered me a new card with a lower interest rate. Something you guys have not done ever for me.....

I bought a new car in April and ABSA actually offered me a better deal than Standard Bank did.

My pay day changed 3 years ago from the 25th of the month to the 1st of every month. Std Bank Card up until today cannot assist me to get the cycle or payment date due changed. But I have to sit up with your pathetic service and pay for it.

I have to eat up the **** of your unprofessional call centre staff. You take banking fees from me for private banking and offer me a service but I had to discover just now in my conversation with your rude disrespectful little Mbali that my e-mail address was not updated even after I informed Roslyn Schoeman to do so.

So my question is what the hell do you guys actually do for me. I cannot believe in times where there are so much competition in the financial industry you actually have the audacity of treating your clients so disrespectfully.

So even if I am in the wrong here, which I do admit, I do not appreciate the way I get treated by you ALWAYS.