Your service is disgusting

I app**** for a loan with Standard Bank on Thuesday the 11th my application was approved and I was advised that I must send my proof of payments which was sent. My funds were meant to clear after 48 hours. Till this day I am.still awaiting the funds, spoke to a guy by the name of Nathanial that advised he will give me feedback by close of business yesterday he never did. Instead when I called back he couldn't even take my call he gave a message to his colleague to advise me that he has escalated the matter. A guy by the name of Victor Lakey called me and asked me to email him my documents again of which I did. I emailed him to ask him about feedback he didn't even bother to email back or confirm receipt of documents. I am so hurt and disappointed at the services I am received Standard Bank I just joined this bank 3 months ago. Their service is disgusting and what's worse is that I had to be calling and following up on the application and nothen one had the courtesy of providing feedback or explain why the process is delayed. It's a long weekend and most definitely I will only be able to call back on Tuesday with my own airtime and listen to stupid explanations that will not sort out my issue I needed this money.