Your "service" is a disgrace!

<p>My mom was diagnosed with Alzheimers. In 2014 we took the power-of-attorney documents to your Jacaranda Branch, signed everything etc etc etc. Today I went to the branch to increase her stop-order for the care centre - only to be told that they have no record of me having signing powers on my mom's account and I cannot increase her stop-order. I must bring her to the branch and re-do everything. It is a risk to take her to church - just in case there are too many people. What do you think is going to happen if I have to take her to a mall? She can barely walk, but I must bring her in due to some idiot who did not do her work! How the hell am i suppose to increase the stop-order now? Do you really expect me to put my mom at risk because of your incompetence? I already laid a complaint regarding my own case at the Banking Ombudsman of SA because of your incompetence and now this? How are you going to fix this?</p>