Your service has nothing inspiring and is most demotivating.

I write this post on behalf of my mother of age 75. After many years of holding a cheque account and a credit card with you, she walked into the Alex Mall branch on the first week of March 2020 to make arrangements for her credit card to be debited on her cheque account. She was handed a phone(I suppose with the contact centre) to make that happen. The agreement was reached to have the April payment debited going forth. Today after noticing no debit she called to be told that your uninvolved service did not do anything except sending her account to recollections then the lawyers. Can someone contact her and explain the following. How hard is it to debit an account? If the one payment is missed(due to your uninspired service) should you not call the client to find out why before handing them over to the lawyers. Particularly if the money was sitting in the account waiting to be debited. Let me help you determine what will happen. No ITC record will be updated to say that she is a bad payer, No lawyers anything will be paid by her because of your **** service. You will adhere to her original instruction because she cannot be exposed to the virus by going out to the bank to repeat a simple instruction. We will be waiting for your call to explain yourselves and confirm the above. This will be followed by a letter to confirm that you finally got involved in doing the right thing.