PM
Paul M
1 reviews | Active since Jun 2010
12 Feb 2025, 18:06
Your security is not their concern
My credit card details were compromised and money spent on my account, I stopped the card through the banking application and also called the ***** department to report the case within minutes of it happening. The money reflected back on my card only to be taken off again the very next day. This is now two weeks down the line and I am still out of pocket with no feedback from the ***** department whatsoever. I am done with Standard Bank after 30 years. I will also report this via the correct channels to make it public.
Helpful (0)
Replies (2)0
Replies (2)PM
Paul M's updateReviewer Update
12 Feb 2025, 18:10I might as well add to this complaint by stating what happened not too long ago, I requested a Banking confirmation letter off of the banking application. What I received via email was an ABSA letterhead with totally the wrong banking details, luckily I checked it before forwarding it to the requestor. I spent hours on the phone trying to speak to someone to report this system compromise and was totally ignored. I will report this to the relevant authorities as well.
PM
Paul M's update12 Feb 2025, 18:10
Reviewer Update
I might as well add to this complaint by stating what happened not too long ago, I requested a Banking confirmation letter off of the banking application. What I received via email was an ABSA letterhead with totally the wrong banking details, luckily I checked it before forwarding it to the requestor. I spent hours on the phone trying to speak to someone to report this system compromise and was totally ignored. I will report this to the relevant authorities as well.
Standard Bank's replyOfficial
12 Feb 2025, 20:44Dear Paul
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 20:44
Official
Dear Paul
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***