Your Next is useless.

Item: Standard Bank
Rating: 1
Author: Hadzhi R

I called the bank yesterday to get my RCP limit reduced. Having sat in the branch at The Glen for a while Zodwa Chauke eventually helped me, or so I thought. I signed paperwork for the limit change on the credit facility but no changes where actually made effective.

After talking to 6 people at Standard Bank today over the phone excluding those on Twitter I was told to go back to the branch. So I yet again left work early to tend to the Bank's nonsense.

Today they assured me the matter will be done by end of business but here I am looking at a limit that hasn't changed. I assume the bank wants to take a larger debit order before they make the limit changes?

Pathetic.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

19 Jul 2018, 01:39

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 Jul 2018, 01:39

Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Hadzhi R's updateReviewer Update

20 Jul 2018, 08:20

I eventually got hold of the bankers, Langisa. She at least had the decency and professionalism to get in contact when she said she would unlike everyone else I engaged with before.

Hadzhi R's update20 Jul 2018, 08:20

Reviewer Update

I eventually got hold of the bankers, Langisa. She at least had the decency and professionalism to get in contact when she said she would unlike everyone else I engaged with before.

Standard Bank's replyOfficial

20 Jul 2018, 11:50

Dear Hadzhi

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply20 Jul 2018, 11:50