MS
Matthew S

1 reviews | Active since Jun 2019

21 Dec 2022, 06:01

Your money is safer elsewhere. Standard Bank service is a joke

You can't trust standard bank to protect your money and when it gets ****** by hackers they don't care or communicate. Going to change to a different bank. Your service is a joke. My credit card was hacked about 2 weeks ago for the second time and the ********** stole over R4k. Canceled my credit card and got a new one. Received an sms to say that it was 'attempted *****' on my account. Then another sms to say that my case has been placed on hold for uncleared transactions. Nobody from the bank has phoned me and when I try to call I'm number 400 in the queue. It's not my fault your security is so appalling! You guys don't care about your clients or their money, but you're very good at taking your fees and interest.

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Replies (1)
Standard Bank
Standard Bank's reply21 Dec 2022, 07:36
Official
Hi Matthew

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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