Your Homeloan Department is a Disaster

We recently app**** for a home loan at Standard Bank through a bond originator. I asked that I wanted to use my own insurance (Santam) but yours was included in the offer from the bank. I have been trying now for close to a MONTH to get the home loan department to remove this so we can proceed with the bond attorneys. The request was send on 26/06/2015 notifying you of the change. Myself and the bond lawyers have subsequently send the a copy of the policy schedule reflecting: everything you need and the interest of Standard Bank to be noted from Santam. After numerous calls my request was escalated to Ronel Matheatse who requested the above policy information AGAIN (Call ***) I was assured yesterday that my issue will be resolved within 24 HRS, but Ronel is not responding to my emails or confirming that she is working on my case. Please can anyone help me to get my issue sorted out - this is the worse service I have ever experienced and the call centre is not able to assist me. I also feel is very uncompetitive behavior towards other insurers. This situation is unacceptable - you are delaying everyone involved in our buying/selling process. Please sort this out