Your customer service is non existent

Your service and communication is pathetic , app**** for a revolving credit facility 11 May 2024 , no feed back , got a call the 16th May to say further docs needs to be completed , followed up on the 17th ans was told it would be escalated , called 21 May to be told the application has been canceled -i was not informed or advised , guess its easier to cancel than to sort out -40 plus years a client and to be treated like this - pathetic