Your consultant needs a attitude check

Good day, on the 19 November, i went into the Phoenix Branch, amidst a lot of customers advice, i decided to see how the service was, i was appalled, i was greeted by the first indian consultant who took me to her cubicle then told me someone else was going to assist me as she was going on lunch. She then made to go to the cubicle next door and then consultant Pragashnie, took over, firstly I work in a service industry myself and i dont get personal with my clients, this consultant asked me where my husband works, how many children i have etc, without even finding out the nature of my business, she took my ID the biggest shock was when i gave her she tells me that i need to get a new ID, who the hell is she to tell me that i now need to go to home affairs to get another ID because the issue date is incorrect yet i have done so many transactions prior to me coming to the Phoenix branch, mind you the same day i went to the Durban North i was assist professionally by Nellie who didnt give me any grief about my ID. Please train your staff on professional ettiquite because they are clueless, not all the indians they deal with are idiots and she should learn thow to deal with customer