Your call is so important to us you are always number 300+ in the queue????

Reported a ***** transaction on 4th January - was told 5-7 working days turnaround. I have been emailing every day and attempting to phone (another story that!) since day 7. Nada. Nothing. The emails are ignored and I am unable to hold on when I am told "Your call is important to us - you are 323rd in line" Does NO-ONE see the anomaly in that sentence for heaven's sake???? Please treat your clients with more respect Standard Bank - this is shocking service