DB
Dee B
1 reviews | Active since Sept 2016
26 Jun 2025, 11:39
Your BOT or person is charging me multiple amounts of overdraft interes
Here we go again! A reminder - I am overseas, so please dont try and call my South African cell number. Please tell me why you have charged me 'interest on overdraft' four times on my Revolving Credit account - and all on the same day. I cannot find any link on your website or app where I can complain about this, hence my complaint on this platform, which seems the only way I can get help. It is a poor reflection on Standard Bank that I have to spend a good part of most of my days sorting out complaints regarding my bank accounts. Please get your person or computer software to sort this out as a matter of urgency I await your response. Thank you.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
26 Jun 2025, 12:01Dear Dee
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2025, 12:01
Official
Dear Dee
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
DB
Dee B's updateReviewer Update
28 Jun 2025, 13:57CANT YOU READ? In my complaint I tell you I AM OVERSEAS.
DO NOT TRY AND call my South African cell phone. Either email me or call me on my international phone numbeer. You can email me to get it. PLEASE, PLEASE, PLEASE!!!!
DO NOT TRY AND call my South African cell phone. Either email me or call me on my international phone numbeer. You can email me to get it. PLEASE, PLEASE, PLEASE!!!!
DB
Dee B's update28 Jun 2025, 13:57
Reviewer Update
CANT YOU READ? In my complaint I tell you I AM OVERSEAS.
DO NOT TRY AND call my South African cell phone. Either email me or call me on my international phone numbeer. You can email me to get it. PLEASE, PLEASE, PLEASE!!!!
DO NOT TRY AND call my South African cell phone. Either email me or call me on my international phone numbeer. You can email me to get it. PLEASE, PLEASE, PLEASE!!!!
DB
Dee B's updateReviewer Update
28 Jun 2025, 13:59Emma of Standard Bank's Hellopeter team called me overseas to sort out my problem and was successful.
Please get Emma to help me because it looks like nobody else can.
Please get Emma to help me because it looks like nobody else can.
DB
Dee B's update28 Jun 2025, 13:59
Reviewer Update
Emma of Standard Bank's Hellopeter team called me overseas to sort out my problem and was successful.
Please get Emma to help me because it looks like nobody else can.
Please get Emma to help me because it looks like nobody else can.
DB
Dee B's updateReviewer Update
28 Jun 2025, 14:35You can call me now
DB
Dee B's update28 Jun 2025, 14:35
Reviewer Update
You can call me now
DB
Dee B's updateReviewer Update
28 Jun 2025, 14:53My apolgies.. Yes, I can see now that Standard Bank did try and call me yesterday on my overseas
If someone from Reveolving Credit cannot call me within the next 30 minutes, it is better that we arrange a time in advance as we are 5 hours ahead of South Africa. It is 8pm here now.
You can call me between 10:00 and 13:00 South African time on Monday.
Please confirm whether I should wait for a call now or on Monday. Thank you.
If someone from Reveolving Credit cannot call me within the next 30 minutes, it is better that we arrange a time in advance as we are 5 hours ahead of South Africa. It is 8pm here now.
You can call me between 10:00 and 13:00 South African time on Monday.
Please confirm whether I should wait for a call now or on Monday. Thank you.
DB
Dee B's update28 Jun 2025, 14:53
Reviewer Update
My apolgies.. Yes, I can see now that Standard Bank did try and call me yesterday on my overseas
If someone from Reveolving Credit cannot call me within the next 30 minutes, it is better that we arrange a time in advance as we are 5 hours ahead of South Africa. It is 8pm here now.
You can call me between 10:00 and 13:00 South African time on Monday.
Please confirm whether I should wait for a call now or on Monday. Thank you.
If someone from Reveolving Credit cannot call me within the next 30 minutes, it is better that we arrange a time in advance as we are 5 hours ahead of South Africa. It is 8pm here now.
You can call me between 10:00 and 13:00 South African time on Monday.
Please confirm whether I should wait for a call now or on Monday. Thank you.
Standard Bank's replyOfficial
28 Jun 2025, 17:06Thank you for your feedback Dee Bee. We will be in touch.
Standard Bank's reply28 Jun 2025, 17:06
Official
Thank you for your feedback Dee Bee. We will be in touch.
DB
Dee B's updateReviewer Update
01 Jul 2025, 10:58Hello Standard Bank. Have you disappeared again? Three days ago I have advised times when I am available to take your international call.
However, you have disappeared. As our time zone is 5 hours ahead of you, there is a short window when I am available. I teach English and am not available for a large part of our day time.
Please respond. Thank you.
However, you have disappeared. As our time zone is 5 hours ahead of you, there is a short window when I am available. I teach English and am not available for a large part of our day time.
Please respond. Thank you.
DB
Dee B's update01 Jul 2025, 10:58
Reviewer Update
Hello Standard Bank. Have you disappeared again? Three days ago I have advised times when I am available to take your international call.
However, you have disappeared. As our time zone is 5 hours ahead of you, there is a short window when I am available. I teach English and am not available for a large part of our day time.
Please respond. Thank you.
However, you have disappeared. As our time zone is 5 hours ahead of you, there is a short window when I am available. I teach English and am not available for a large part of our day time.
Please respond. Thank you.
DB
Dee B's updateReviewer Update
09 Jul 2025, 12:09It is 9 July and I have not seen any email from you. Please send it again as this must be resolved urgently. Thank you.
DB
Dee B's update09 Jul 2025, 12:09
Reviewer Update
It is 9 July and I have not seen any email from you. Please send it again as this must be resolved urgently. Thank you.
DB
Dee B's updateReviewer Update
09 Jul 2025, 12:25Regarding you message of 1 July - sending me my Revolving Credit statement is useless. I can see that information ofn the app. Why dont you just answer the question. Why have you charged me 4 times for OVERDRAFT INTEREST ?
DB
Dee B's update09 Jul 2025, 12:25
Reviewer Update
Regarding you message of 1 July - sending me my Revolving Credit statement is useless. I can see that information ofn the app. Why dont you just answer the question. Why have you charged me 4 times for OVERDRAFT INTEREST ?